# 轉接真人

### 說明

在 YOCTOL.AI **腳本** 中預設的 **`轉接真人節點`** 為平台內建，由 預設回覆 節點中的按鈕觸發，可以讓顧客在跟機器人對答時切換成真人客服模式，與真人客服對話。詳細設定方式，請參考[設定轉真人客服功能](https://docs.yoctol.ai/settings/switch_to_human)。

{% hint style="info" %}
平台內建節點無法刪除，但可以編輯內容或停用。
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs-tw.yoctol.ai/term/to_human.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.